MetroAccess, Community Transportation

Washington Metropolitan Area Transit Authority (Metro)

300 7th Street SW
Washington, DC 20024

(301) 562-5360

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Contact Information

Main
(301) 562-5360
Toll-Free
(800) 523-7009
TTY/TTD
(301) 588-7535
Visit Website Visit Program

Who We Are

MetroAccess is a shared-ride, door-to-door, paratransit service for people with disabilities who are unable to use accessible fixed-route services such as Metrobus or Metrorail.

Read the MetroAccess Customer Guide to learn about MetroAccess, how to schedule a ride, how to cancel, fares, service area, etc.  Audio and video versions of the Guide are available.

The Transit Accessibility Center is located at Metro headquarters, 300 7th Street SW, Washington, DC 20024. All assessments for MetroAccess are by appointment only. To schedule an appointment, call 301-562-5360 and select the option for reservations or TTY 301-588-7535.

Trips can be scheduled from one to seven days in advance of the day the customer wants to travel. The Reservations Office is open daily from 8 a.m. to 4:30 p.m.

FEE: Refer to the MetroAccess Customer Guide or call the office for details about fees. The maximum fare you will be charged is $6.50 per one-way trip. With EZ-Pay, you can prepay your Metro Access fare by phone or the Internet with a credit/debit card or in person with cash at the Metro Center Sales Office.

Who We Serve

Languages Spoken
English
Service Area(s)
Alexandria City
,
Arlington County
,
Fairfax City
,
Fairfax County
,
Falls Church City
,
Washington DC

Cost & Payment Methods

Payment Method(s)
Private Pay
Fee Structure
Fee Range

Age Requirements
No Age Requirement
Other Eligibility Criteria
Medical certification of disability and an in-person interview and functional assessment are required. Eligibility information is included on the application.

Available 24/7
No
Additional Availability Comments
MetroAccess provides public transportation from 5:00 a.m. to midnight. There is some late night service until 3 a.m. on weekends. Offered 365 days a year.

Intake Process
Please call to receive information and an application. Assistance with delivering the completed application, identification, and medical certification will be provided if needed. Can book online as well.
Self Refer
Yes
Provider Refer
Yes
Intake Contact
MetroAccess
Intake Contact Telephone
(800) 523-7009
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