Paratransit Transportation

Hampton Roads Transit

3400 Victoria Boulevard
Hampton, VA 23661

(757) 455-8010

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37.0135531, -76.3646252

Contact Information

Main
(757) 455-8010
Toll-Free
(877) 232-7433
TTY/TTD
711
Email
customerservice@hrtransit.org
Visit Website Visit Program

Who We Are

Paratransit service works side-by-side with Hampton Roads Transit (HRT) fixed route services in a “demand-response” capacity, meaning eligible customers call in advance for the service to be delivered.  This service is an origin-to-destination, shared-ride service for the cities of Chesapeake, Hampton, Newport News, Norfolk, Portsmouth, and Virginia Beach.  HRT provides Paratransit services to and from locations within 3/4 of a mile of our existing fixed-route services, using a variety of vehicles including lift-equipped vans.

A fare is required for each ride. These services are federally mandated because of the Americans with Disabilities Act (ADA) of 1990. Hampton Roads Transit’s  HRT paratransit service is not door-to-door, as may be provided in other areas.  All HRT vehicles, except light rail, are equipped with electronic fare boxes. Fare boxes accept cash, coins, and GoPasses. Fare boxes and/or vehicle operators cannot make change, so please have the exact fare when boarding. All sales are final. HRT does not give refunds on any purchases

Paratransit ticket books may be purchased at HRT Customer Service windows and many retail locations in Hampton Roads. Riders may also pay for the paratransit trip by putting a credit card on file. 

To apply or recertify for Hampton Roads Transit Paratransit services, call ADARIDE toll-free at (877) ADA-RIDE (1-877-232-7433) and request an application by mail. 

Who We Serve

Languages Spoken
English
,
Spanish
Service Area(s)
Chesapeake City
,
Hampton City
,
Newport News City
,
Norfolk City
,
Portsmouth City
,
Virginia Beach City

Cost & Payment Methods

Payment Method(s)
Private Pay
Fee Structure
Fixed Fee

Age Requirements
No Age Requirement
Family
No
Other Eligibility Criteria
To become certified as eligible to use the Handi-Ride service, submit an "Applicaiton for ADA Complementary Paratransit Service". Certification is for a maximum period of up to 3 years.

Available 24/7
No
Additional Availability Comments
Paratransit service operates the same days and hours as the fixed route schedule.

Intake Process
Call to request an application for paratransit services or apply online. A complete application is required for new applicants and those needing to apply for re-certification. A minimum of one medical, rehabilitative or healthcare professional must be listed as a reference on your application. You can use a web portal or app to request a ride.
Documents Required
Call for details
Self Refer
Yes
Provider Refer
No
Intake Contact Email
paratransitdept@hrtransit.org
Intake Contact Telephone
(877) 232-7433

For Transportation Providers Only:

We can accommodate riders with:
Manual wheelchairs
,
Powered wheelchairs

Report Problems
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