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Arlington Aging and Disability Services

2100 Washington Boulevard, 4th Floor
Arlington, VA 22204

(703) 228-1700

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Contact Information

Main
(703) 228-1700
TTY/TTD
(703) 228-1788

Who We Are

MetroAccess is a “curb to curb” public transportation that serves people who are unable to use the bus or rail system as a direct result of a physical, developmental, or behavioral health disability.  It is a regional paratransit service sponsored by the Washington Metropolitan Area Transit Authority (WMATA).  Eligible passengers may travel anywhere in the WMATA service area, and there are no restrictions on the purpose of the trip. To use MetroAccess, individuals must complete an application and be certified prior to booking trips.  The fare depends on the distance traveled. In Arlington, MetroAccess-eligible persons can also use STAR (Specialized Transportation for Arlington Residents).  For assistance with the application process and filling out the required forms, call the Arlington County Aging and Disability Services Customer Service Center at 703-228-1700.  

Please visit our website for more information and to view the entire Transportation Services for Older Adults Guide in English or in Spanish.

Who We Serve

Languages Spoken
English
,
Spanish
Service Area(s)
Arlington County

Cost & Payment Methods

Payment Method(s)
Private Pay
Fee Structure
Fee Range

Age Requirements
No Age Requirement
Other Eligibility Criteria
Services are intended for seniors and people of any age with a disability.

Available 24/7
No

Intake Process
There are numerous transportation options. Visit the website to learn more and see which service best suits your needs.
Intake Contact
Customer Service Center
Intake Contact Telephone
(703) 228-1700

For Transportation Providers Only:

We can accommodate riders with:
Manual wheelchairs
,
Personal Care Attendants
,
Powered wheelchairs

Report Problems
Call the Agency